What will happen to the progress after cancellation?

What will happen to the progress after cancellation?

We don't delete accounts unless a customer specifically asks us to, even when canceling a subscription. If a customer wants to join again later after canceling and use the same user account, it will have all their progress and stats saved. Some statistics will be deleted after a couple of years but the user account and progress will remain.


    • Related Articles

    • Do my kids have to be online to practice?

      YES. The program requires an internet connection since it is cloud-based. Whatever progress you made on your PC will be saved automatically and you can continue working on your progress on a different device.
    • Do you offer Live Chat support?

      Yes we do! To get in contact with one of our live chat specialists, kindly go to Admin Interface and the live chat window will  appear automatically.
    • How to reactivate my VIP access?

      To resubscribe to VIP at any time, simply log in and follow the instructions. Your account will still be available for a limited time, to enable re-subscription. Please note: accounts that remain inactive for an extended period unfortunately will be ...
    • How does the free trial policy work?

      Your subscription comes with a no-risk, 7-day FREE trial. You can cancel anytime during your 7 day trial period and you will not be charged. And if you continue past the trial, you can always cancel at any time - there are no lock-in contracts.
    • How do I reset my password?

      Click "I forgot my password" and an email containing your temporary password will be sent to your email address. If you do not receive an email after 5 minutes, check your junk/spam email folder. If you are still having problems, kindly submit a ...