We had a Typesy trial through Clever and we already purchased it. However, it still shows a prompt that our account is on a trial and will expire in a few weeks. How do we fix this?

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• How to get started with Clever

  To use your school’s Clever data in Typesy, you need to share Typesy data with Clever and list Typesy as an application. Log into your Clever Dashboard and select Applications, then choose Add Applications from the left navigation window. Enter ...

• Our Typesy school subscription is about to expire. How do we renew it?

  You can contact our Customer Success Manager at bryan@ereflect.com (707) 666-3884 x 102 and he will take care of it for you right away. Also, you can extend your subscription directly in-app. In your admin interface, go to Account > Subscription > ...

• We use Clever and I’ve just shared my Clever data to Typesy, but I still don’t see our data coming through to your app. Is this something on your end?

  The data-sync is not immediate. Depending on the volume of data you shared, it might take some time to complete the sync. Sometimes it takes a few minutes, sometimes a few hours, and sometimes it’s almost immediate. To make sure all is in place, ...

• Is there a trial/demo for Typesy for Education?

  For trial/demo, please contact our manager of Typesy for Education at rick@ereflect.com. 

• The Account section

  1. The account section contains all of your subscription information. This includes the number of users, current billing period, next billing period, status, and the payment method. 2. You will also have access to the “Payments” tab, where you’ll be ...