The Support Section

The Support section allows you to submit a ticket straight to our Helpdesk, where one of our friendly specialists will be there to assist you. 

• Related Articles

• What is the purpose of the Account section?

  The Account section is where the current Administrators of the account can manage and check on the subscription, purchase additional licenses, and more. 1. Subscription: Here, you can check on the current subscription period, number of users, add ...

• The Account section

  1. The Account section contains all of your subscription information. This includes the number of users, current billing period, next billing period, status, and the payment method. 2. You will also have access to the Payments tab, where you’ll be ...

• Admin Interface guide

  1. The Admin interface can be accessed anytime by signing in to your Admin account. 2. The Homeschool class is where you can manage your class, add students, provide word lists, test/assignments, and more. 3. To add students, click on the Students ...

• I'm getting a message prompt when trying to add or create a new user. What should I do?

  Here are the most common reasons and message prompts that you may get when trying to add or create a new user, and the workarounds to resolve the issue: Email address already in use 1. The user's email address is already being used in a different ...

• How do I pin or unpin a class in the admin interface?

  Pinning a class is a way for teachers and admins to quickly access the classes they frequently work with. It works like a shortcut, wherein you can simply click on an icon to get to that specific class faster. 1. If you haven't used this feature yet, ...