The Support section

The Support section lets you submit a ticket directly to our Helpdesk, where our friendly specialists are ready to assist you.

You can also join the Typesy Community to share ideas, ask questions, and help others.

• Related Articles

• Section 7: Customer Support, Service Level Agreements, and Implementation

  What customer support channels and Service Level Agreement (SLA) response times are guaranteed? Multi-channel technical support is available through email, support ticket submission, and live web chat. For district-level deployments, the technical ...

• Is there a trial/demo for Typesy for Education?

  Yes, there is! You can directly contact our Typesy for Education Manager, Rick Mesias, at rick@ereflect.com to request a trial or demo. Alternatively, you can also submit a ticket through our Helpdesk, and we’ll connect you with one of our EDU ...

• How can I add more users?

  Your Typesy VIP subscription includes 5 user licenses: 1 for you and 4 to share—so family or friends can join in the learning too, at no extra cost, all under the same subscription. 1. On your laptop or desktop, we recommend using Google Chrome as ...

• The Account section

  1. The Account section shows your subscription info—number of users, billing periods, status, and payment method. 2. Under the Payments tab, you can view your payment history.

• What is Typesy Pets?

  Video: Typesy Pets As they learn, Typesy encourages kids to keep going by hatching pets. Kids love to hatch the pets and collect them on their profile. Equipping a pet even enables special powers in the program! Hatching a pet 1. The “Click to Hatch ...