Subscription Reactivation
When a subscription has been inactive/canceled for more than 3-5 days from its last active date, you might receive a notice that reads: "
User does not have access to this software" when attempting to sign in to your account. If this happens, kindly submit a ticket to:
Helpdesk and we'll provide you access to your account, and guide you through the process.
If you are able to access your account, you can follow the instructions below:
1. Access the program through a browser on your laptop/desktop device.
2. Once done, click on the
3 dots located in the upper right hand corner of your Spreeder screen.
![](https://helpdesk.ereflect.com/galleryDocuments/edbsn217e513a51a34d0208aebbfc5d69515c17901811d8856b5cdd587ab076fd2b39559e6975295907ca49ad881d0f947b9c?inline=true)
2. Click on
Users & Admin:
![](https://helpdesk.ereflect.com/galleryDocuments/edbsn2b6ca3f91cac5e36d15d7c9f2ba42a0c99dec09aca04b61b91631a9f92dbba3bb09c90e505d5f20977783071504f58a4?inline=true)
3. Next, Head over to
Account >
Change payment method. After entering all the necessary details and confirming, it will automatically charge the renewal fee to reactivate the subscription.
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