Subscription Reactivation
When a subscription has been inactive/canceled for more than 3-5 days from its last active date, you might receive a notice that reads: "
User does not have access to this software" when attempting to sign in to your account.
If this happens, kindly submit a ticket to: Helpdesk and we'll provide you access to your account, and guide you through the process.
If you are able to access your account, you can follow the instructions below:
1. Access the program through a browser on your laptop/desktop device.
2. Once done, click on the
3 dots located in the upper right hand corner of your Typesy screen.
![](https://helpdesk.ereflect.com/galleryDocuments/edbsn79cbb866d569a3e5b17661e17a2f092c73ea2043dd1658af82b35d9b1ce47b0e148ff3cecb5cd6255a1e9ea6f121a9f6?inline=true)
3. Click on
Users & Admin:
![](https://helpdesk.ereflect.com/galleryDocuments/edbsnba46f83098fe2bfcb549af2e1d32e990f59bbcf275f89351ebc1ace49c6beda4daf971f1b8910aa0151fa034b5f91c08?inline=true)
4. Next, Head over to
Account >
Change payment method. After entering all the necessary details and confirming, it will automatically charge the renewal fee to reactivate the subscription.
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