Subscription Reactivation

When a monthly subscription has been inactive or canceled for more than 3-5 days from its last active date, you might receive a notice that reads: "User does not have access to this software" when attempting to sign in to your account.

If this happens, kindly submit a ticket to: Helpdesk and we'll provide you access to your account, and guide you through the process.

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Reactivation Instructions

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1. Access the program through a browser on your laptop or desktop device. You may sign in here, and we recommend using Google Chrome: www.wordela.com/app 

2. Once done, click on your Profile picture located in the upper right hand corner of your Wordela screen, then select Users & Admin:

3. Next, head over to Account, then click on Change payment method. After entering all the necessary details and confirming, it will automatically charge the renewal fee to reactivate the subscription.

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