Subscription Reactivation
If your monthly subscription has been inactive or canceled for 3–5 days or more, you may see a message saying:
"User does not have access to this software" when trying to log in.
If this happens, please submit a ticket via our Helpdesk, and we’ll help restore access and guide you through reactivation.
Reactivation Instructions
2. Click your Profile Picture in the upper right corner, then select Users & Admin.
3. Go to Account, then click Change Payment Method. After confirming your details, the renewal fee will be charged, and your subscription will be reactivated.
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