I'm getting a message prompt when trying to add or create a new user. What should I do?
Here are the most common reasons and message prompts that you may get when trying to add or create a new user, and the workarounds to resolve the issue:
Email address already in use
1. The user's email address is already being used in a different account.
2. The user's email address created a trial account. This can happen if a user signs up in the login page or if they immediately signed in using any SSO options such as Google/Apple, before their account was added to a class or before their account was added in your roster.
Workaround: We recommend contacting our Support Specialists to help you identify, and resolve the issue as soon as possible. You can submit a ticket here: Helpdesk and they will be there to assist you.
Username already in use
Usernames are unique across the Wordela database, so there would be times that the username you're trying to enter is already being used by another user.
Workaround: Usernames are primarily used to login to their accounts. You can add a number to the chosen username. For example, you attempted to enter the username: WorDela and was shown the prompt, you can try changing it to: WorDela35 to see if it goes through.
Another workaround for this is to simply click on Generate Username when creating their accounts. The system will choose an available username based on the first name and last name (optional) along with numbers if needed. For CSV imports, simply leave the username column blank.
Another workaround for this is to simply click on Generate Username when creating their accounts. The system will choose an available username based on the first name and last name (optional) along with numbers if needed. For CSV imports, simply leave the username column blank.
Unable to import users
When importing a list of users from a CSV file, you may receive a message prompt. The reasons will typically be the same as those mentioned above.
- Row (number): Indicates which row(s) are causing the issue, allowing you to locate and fix them in the CSV file before reattempting the import.
- Email Already in Use/Username Already in Use: Specifies which credential needs attention.
Workaround: To avoid duplicate accounts, Wordela helps identify and filter out information with conflicting credentials.
1. For Username already in use, follow the earlier workaround—either change the username by adding numbers or simply leave the column blank in the CSV file and retry the import.
2. For Email already in use, contact our Support Specialists here: Helpdesk with the CSV file you’re trying to import.
Let them know which class you are attempting to add the users to, and they will review the file, identify issues, and help you resolve them promptly.
2. For Email already in use, contact our Support Specialists here: Helpdesk with the CSV file you’re trying to import.
Let them know which class you are attempting to add the users to, and they will review the file, identify issues, and help you resolve them promptly.
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